Q: What can I do if my mobile device gets stolen?

With McAfee’s anti-theft protection, you can turn on a remote alarm that notifies you when someone is trying to steal your phone. In case your phone gets stolen, it can also locate it on a map and secure your data. You will receive an email containing the details of the intruder and the device location.

Question 1

Can mobile devices get viruses?

Accepted Answer

Yes. Although less common, Android and iOS devices can still get viruses despite their built-in phone security. Threats like viruses and malware can enter through external sources, such as third-party applications, malicious websites, and iMessage links.

Question 2

Does my mobile device need antivirus protection?

Accepted Answer

Yes. A security app will give you additional layers of protection against viruses and malware. Paired with built-in, OS-level protection, it will easily allow you to detect threats, boost your phone’s performance, and manage your digital life through additional features like a VPN and private vault. On top of these, antivirus software can offer other useful tools like phone cleaner, security scanner, and anti-theft tools.

Question 3

How do I protect my phone from getting infected?

Accepted Answer

Aside from downloading a reliable antivirus app, there are preventive measures that can also help you protect your phone against external threats. Here are some best practices to keep in mind:

Practice safe browsing and shopping habits
Keep your passwords secure
Avoid visiting malicious websites
Avoid downloading unlicensed third-party apps
Back up your data
Keep your operating system and antivirus software up-to-date
Use public WiFi with caution

Question 4

What are the common signs that my phone has a virus?

Accepted Answer

Mobile malware and viruses can affect the performance of the device and its stored applications. The symptoms of an infected phone can easily be detected by observing its behavior. Here are easy ways to tell if your phone caught a virus.

Your battery is draining fast
Your phone is constantly lagging
You encounter pop-up ads wherever you go
You see unusual apps on your phone that you never downloaded
Your downloaded apps are constantly crashing

Question 5

How can I remove viruses from mobile devices?

Accepted Answer

You can use the McAfee Mobile Security Android app to scan for viruses, delete unwanted apps, clear data and browsing history, and backup your content. The app will give you an option to delete the data or application infected with the virus or to delete the actual malware itself. After this step, you can restart or reset your mobile device and restore your content.

Question 6

Does a free antivirus subscription offer adequate protection?

Accepted Answer

A free antivirus app can offer some degree of phone protection against malware. However, as cybercriminals are constantly evolving, our Standard and Plus plan can deliver more holistic protection, giving you advanced features such as content back up, 24/7 support, and VPN for your mobile devices.

Question 7

How do I download McAfee Mobile Security?

Accepted Answer

Android users can download the McAfee Mobile Security app from the Google Play store, while Apple users can get it from the App store. Get started by installing the app and following the on-screen instructions.

Question 8

What can I do if my mobile device gets stolen?

Accepted Answer

With McAfee&rsquo;s anti-theft protection, you can turn on a remote alarm that notifies you when someone is trying to steal your phone. In case your phone gets stolen, it can also locate it on a map and secure your data. You will receive an email containing the details of the intruder and the device location.

Question 9

Does McAfee Mobile Security offers the same level of security for Apple and Android devices?

Accepted Answer

To combat threats specific to each OS, our mobile security app has dedicated and separate features that work best with Android and Apple. But even if each OS has its own set of features to make sure that the additional security we provide for both can combat the latest malware and phishing attacks threatening mobile devices today.

Question 10

Have more questions?

Accepted Answer

If you have more questions regarding our mobile security app, head to our support site to reach out to us.

McAfee Mobile Security - Protection for Android and iOS

Enjoy safer mobile devices with all-in-one protection